Frequently Asked Questions
Everything you need to know about enhancing your living space with Profile.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes between 5 to 10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2 to 3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all Profile products come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture returns.
Are the materials used in your products eco-friendly?
At Profile, we prioritize sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure a healthy home environment.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home now and pay later.