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Returns & Exchanges
At Profile, we want you to love your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
2
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware and instruction manuals are included.
3
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your box over any old labels.
4
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed once the inspection is complete.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing